Store Policy

ALL ITEMS ARE FINAL SALE

We want to make you all aware of our FINAL SALE policy. We will not be accepting returns or exchanges. We are implementing this policy until further notice. Please be assured that our team is taking proper precautions when handling your items. However, we can't assume that customers returning their exchanges are taking all of the necessary precautions, which could potentially put us all in harms way. We hope that you all understand our stance during these challenging times and we pray that everyone is staying safe!

If you are dissatisfied with your purchase please contact us via email at info@melaninmomco.com or text (678)667-1028. Please allow 24 hours for a response. 

CANCELED ORDERS 

If you received an email that your order has been canceled that means that the item is either out of stock or we are unable to verify your billing information. If your order includes multiple items and one (or more) of the items are out of stock: we will ship the rest of your order and issue a refund to your original form of payment for the item(s) not in stock. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. 

PRIVACY & SAFETY

Melanin Mom Co. will not sell, share, or rent your information, provided to us, to any other parties outside of what we use to process your orders and to get them delivered to you. 

DAMAGES

If you have received a damaged product please know that we apologize. If your product has arrived damaged please notify us immediately via email or text within 48 HOURS of arrival. If we are not notified immediately in a time frame of 48 hours we will not be responsible for providing you with store credit. Once we have received an email thoroughly describing the damages, we will need a CLEAR photo. If accepted, you will be notified via email with detailed instructions on what to do next. Please note that every item is scanned multiple times before shipment, if an item has left us in good condition WE WILL NOT BE RESPONSIBLE for store credit. We are also not responsible for your item(s) after they’ve left us UNLESS they have arrived damaged due to a manufacturing error. If this is a shipping carrier error please contact your local carrier.

ALL packaging & damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier BEFORE a claim is completed as photographs will be required. Failure to comply will result in denial of the claim.

Thank you for being patient with us during this time. Please note that all customers are responsible for reading our policy before purchasing. You can read our Shipping Policy and review our FAQs page for more information. 

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MAILING ADDRESS

2724 Wesley Chapel Rd Unit 360551

Decatur, GA 30036

EMAIL ADDRESS

info@melaninmomco.com

author@melaninmomco.com (Inquires about children's book)

PHONE NUMBER

(678) 667-1028

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© 2020 by MMC. Proudly created by Shavanna Tappin and Brilett Francis