To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments. We reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
Standard Shipping 3-7 Business Days
Please note that we DO NOT SHIP INTERNATIONALLY, U.S ONLY!
Orders may take 1-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
PLEASE NOTE THAT ORDERS $100+ WILL REQUIRE A SIGNATURE!
Shipping fees are non-refundable. If you refuse any shipments from melaninmomco.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within two (2) days of the delivery date reported to file a claim.
We will assist you in working with the carrier to complete the claims process.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Melanin Mom Co. does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.